GUEST COMMUNICATION · DE · ES · EN

Guest guides for holiday apartments and houses.

I structure, write and translate the information guests need before arrival and during their stay. Guest guides can be prepared in German, Spanish and English.

German · Spanish · English

Enquire about a guest guide

Before arrival and check-in

Information for planning the journey and accessing the accommodation.

Booking confirmation and welcome message
Directions and parking
Arrival and departure times
Key collection and access codes
Contact details for questions

Information in the accommodation

Practical instructions for using the accommodation and its facilities.

Wi-Fi and contact details
Appliances, heating and air conditioning
Waste, recycling and house rules
Safety and emergency contacts
Available facilities and services

Stay, local area and departure

Additional information for the stay and departure.

Local recommendations
Shopping, food and transport
Medical services, pharmacies and important contacts
Check-out procedure
Key return and departure message

German · Spanish · English

Possible scope

The guide can be created from existing materials or developed with a new structure.

Review and organisation of existing information
Writing missing content
Translation into German, Spanish and/or English
Consistent terminology across all documents
Structured template for digital and printed use
Booking, check-in and check-out message templates
Copy for Booking, Airbnb and other platforms
Signs, welcome cards and house rules

GUEST COMMUNICATION · DE · ES · EN

Process

Collect the information

We record the accommodation’s details and distinguishing features, its processes, the tone of its guest communication and common guest questions.

Define the structure

I organise the content around the stages before arrival, during the stay and at departure.

Write and translate

I prepare the content and the agreed language versions.

Review and deliver

Names, contact details, instructions and terminology are checked before delivery.

GUEST COMMUNICATION · DE · ES · EN

Request a guest guide for your accommodation.

For an initial assessment, provide the type of accommodation, the required languages and the material already available.

Enquire about a guest guide